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Compliance Policy Generator
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The Policy Owner is the designated individual responsible for overseeing the development, implementation, and maintenance of the Complaint Management Policy. Note, this can be a title versus and individual's specific name, which allows for people to leave the Company and there can still be a Policy Owner. For example, the Policy Owner could be the Vice President of Client Service.
List the applicable laws and regulations to help ensure you (1) meet the applicable laws and regulations and (2) can quickly assess and update any changes in the laws or regulations. For example: CFPB Requirements: Adhere to CFPB's expectations for providing complete, accurate, and timely responses to consumer complaints - see: https://www.consumerfinance.gov/compliance/consumer-complaint-program/
Provide a link to your relevant procedures and guidance, which should be housed in a specific database.
Click or drag a file to this area to upload.
Drag and drop the relevant procedures and guidance.
List the training that staff needs to take that relates to the complaint management policy and procedures, and provide any information about ongoing trainings to keep staff informed about updates and regulatory changes. Best Practice: Describe training and provide a link within this Policy to the applicable training.
Provide an overview of how the Company monitors and reports on complaints. You can give an example of such monitoring and reporting, or even provide a link to any templates you have.